Buyer Terms, Delivery & Returns

Trader and contact

Products, prices and payment

Product pages describe the item, condition, size, main faults and price in pounds sterling. Vintage and second-hand goods may show age-related wear described in the listing, but your statutory rights still apply. The basket and secure checkout show the item subtotal, available delivery services, selected delivery charge and final total before payment. Stripe processes accepted cards and displays the available payment methods; no optional charge is added without your express choice.

How the contract forms

Placing and paying for an order is your offer to buy. An on-screen or automated payment acknowledgement confirms receipt, not acceptance. Revive Sports accepts the order when dispatch is confirmed. If stock is unavailable, the order will be cancelled and all money returned promptly. The contract is in English and the order summary is stored in your account where available; save the confirmation for your records.

Delivery

For UK orders, enter the destination postcode in the basket to see the home-delivery, locker and parcel-shop services that are available for that basket. A collection service is only confirmed when you select a named collection point and its quoted service before checkout.

Delivery windows shown at checkout are estimates and are not guarantees. Orders placed after a stated cutoff, or at weekends or bank holidays, may be dispatched on the next working day.

For international orders, enter the destination country and postcode in the basket to obtain current tracked delivery prices. Delivery prices depend on the destination and parcel weight, so adding more items may change the charge. Quotes are time-limited and must still be available when checkout begins. Import VAT, customs duties and carrier handling charges are not included unless checkout expressly says otherwise; the recipient is responsible for charges imposed by the destination country.

Orders placed before 2pm on a working day are normally dispatched that day; later, weekend or bank-holiday orders are normally dispatched the next working day. Unless a different date is agreed, delivery will be without undue delay and no later than 30 days after the contract forms. Risk remains with Revive Sports until the goods come into your physical possession or that of a person you nominate (other than the carrier). Contact us promptly if tracking shows loss, damage or an incorrect delivery.

14-day cancellation right

You may cancel without giving a reason from the time of order until 14 days after the day you (or your nominated person) receive the goods. For a single order delivered in parts, the period runs from receipt of the last part. Tell Revive Sports by a clear statement sent to hello@revivesports.co.uk; you may use the model form below but do not have to.

Send the goods back within 14 days after telling us. Unless the goods are faulty, not as described or sent incorrectly, you pay the direct return postage cost. Use tracked, suitably insured postage and keep proof. A return address and instructions will be supplied when you cancel.

International returns and customs

For an international return, contact Revive Sports within 14 days of receiving the order and wait for the return address and customs instructions before sending it. For a change-of-mind return, you are responsible for tracked and suitably insured return postage. Revive Sports covers reasonable return costs if the item is faulty, incorrectly described, damaged in transit or sent by mistake.

The customs declaration must identify the parcel as "Returned goods" or "Customer return", describe the contents accurately, declare the original purchase value and currency, and include the Revive Sports order or return reference plus a copy of the original order confirmation. Do not mark a return as a gift or use a false zero value. Contact Revive Sports before paying any unexpected customs charge.

Import tax, customs duty or carrier charges paid when the order was originally delivered must be reclaimed by you from the relevant local authority or carrier. They are not automatically included in the Revive Sports refund, and the process varies by country.

Cancellation refunds

Revive Sports will refund the item price and the cost of the least expensive standard outbound delivery offered. A refund may be withheld until the goods arrive or you provide evidence of sending them, whichever happens first, and will be made no later than 14 days after that point using the original payment method. Once a returned item arrives and has been checked, Revive Sports normally issues the refund within 2 working days; this service aim does not extend any earlier statutory deadline that applies after valid evidence of return. A deduction may be made for loss in value caused by handling beyond what would reasonably be allowed in a shop—for example wearing an item rather than only trying it on. No restocking fee applies.

Faulty, misdescribed or incorrect goods

The Consumer Rights Act 2015 requires goods to be as described, of satisfactory quality taking account of age/condition and fit for purpose. Your legal remedies may include the 30-day short-term right to reject, repair or replacement, or a price reduction/final rejection depending on the circumstances. Revive Sports pays reasonable return costs for faulty, misdescribed, damaged-in-transit or incorrect goods. These rights are separate from and not limited by the cancellation right.

Complaints and law

Email hello@revivesports.co.uk with the order number and requested outcome. These terms are governed by England and Wales law. This choice does not remove mandatory consumer rights that apply where you live or any right to use courts available to you under applicable law. Nothing excludes liability that cannot lawfully be excluded.

Model cancellation form

Complete and return this form only if you wish to cancel the contract. A clear email containing the same information is also enough.

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